Costs for returning goods from abroad will be on behalve of the customer and can be settled in the return portal. Send your package back, using the parcel provider of your own choice in the return process at step 1. Make sure the old address label is not visible anymore.ģ. Put your item and the packing slip in the shipping bag and close it. You can change the language of the portal in the upper left corner.Ģ. Please register your return at return portal. Please consider that the products must be unused to do so.ġ. Is the item not what you expected it to be? You can send it back to us within 14 days after receiving it. We are open Tuesday - Saturday from 10.00-18.00 and on Sunday from 12.00-17.00. We must receive the return shipment within 14 calendar days.Īre you in Utrecht? You can also return your order in our store at Steenweg 11, Utrecht.
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